Refund policy
At HavenWit, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return process.
Return Eligibility
To be eligible for a return, your item must:
- Be returned within 2 DAYS of the delivery date.
- Be unused, unworn, and in its original condition.
- Include all original packaging, accessories, manuals, and tags.
- Be accompanied by proof of purchase or your order confirmation.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Personal care and beauty products that have been opened or used.
- Gift cards.
- Clearance, final sale, or promotional items marked as non-returnable.
- Customized or personalized products.
- Items damaged through misuse, improper handling, or normal wear and tear.
How to Start a Return
To request a return, please contact our customer support team at with:
- Your order number.
- The item(s) you wish to return.
- The reason for your return.
- Photos (if the item is damaged or defective).
Our team will provide you with return instructions and the return shipping address.
Refund Process
Once your returned item is received and inspected, we'll notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5-7 Business Days. Please note that your bank or payment provider may require additional time before the refund appears in your account.
Original shipping charges, taxes, and other service fees are non-refundable unless the return is due to our error or a defective product.
Exchanges
If you'd like to exchange an item for a different size, color, or replacement, please contact us at havenwitr@gmail.com. Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit, depending on the situation.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please notify us within 24 hours of delivery by emailing havenwitr@gmail.com with your order number and clear photos of the item and packaging. We'll review your request promptly and arrange a replacement, exchange, or full refund at no additional cost to you.
Return Shipping Costs
Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Contact Us
If you have any questions about our Return & Refund Policy, we're always happy to help.
Email: havenwitr@gmail.com
Business Hours: 8:00 Am to 6:00 PM